At Prime Source Marketing LLC, we want every customer to have a clear understanding of our services and digital products before placing an order. Please review the following policy carefully before making a purchase.
1. Digital Products
Because our digital products are delivered electronically, all sales of downloadable digital products are generally final once the product has been delivered or accessed.
We do not normally offer refunds for digital products simply because a customer changes their mind, purchases the wrong product, or no longer wants the product after delivery.
However, if you experience a genuine technical problem that prevents you from accessing or downloading a purchased digital product, please contact us so we can investigate the issue and, where appropriate, provide a replacement file or another suitable solution.
2. Digital Services
For custom digital services such as:
- SEO services
- Backlink services
- Website design and development
- Logo and branding
- Google Ads management
- Facebook and Instagram advertising
- Content and digital marketing
- Other custom digital services
refund eligibility may depend on the stage of the project.
If you request cancellation before work has started, we may be able to provide a refund, subject to any applicable processing or administrative costs.
Once substantial work has started or a service has been delivered, refunds may not be available.
3. Custom Projects
Custom projects are services created specifically for an individual customer or business.
Before beginning a custom project, we may confirm the scope of work, requirements, pricing, and expected deliverables with the customer.
Once work has begun, cancellation and refund eligibility will depend on the amount of work already completed.
4. Advertising Services
For Google Ads, Facebook Ads, Instagram Ads, and other advertising services, advertising budgets paid to third-party advertising platforms are generally not refundable by Prime Source Marketing LLC once those funds have been spent or committed to an advertising campaign.
Our service fees may also become non-refundable once campaign setup, management, or other agreed work has begun.
5. Requesting a Refund
If you believe you qualify for a refund, please contact us with:
- Your full name
- Order number
- Email address used for the purchase
- Product or service purchased
- Reason for the refund request
- Any relevant supporting information
Refund requests should be submitted as soon as possible after the issue occurs.
6. Processing Refunds
If a refund is approved, it will normally be returned using the original payment method where possible.
The time required for the funds to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
7. Incorrect or Duplicate Payments
If you believe you were charged more than once for the same purchase or were charged an incorrect amount, please contact us promptly so we can review the transaction and correct any confirmed billing error.
8. Service Issues
If you are dissatisfied with a service, please contact us before initiating a payment dispute or chargeback. We will review the issue and attempt to find an appropriate solution where possible.
9. Policy Changes
Prime Source Marketing LLC reserves the right to update or modify this Refund & Cancellation Policy when necessary. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this policy or need assistance with an order, please contact us through our Contact Us page or using the official customer-support contact information provided on our website.
Need Help With an Order?
If you have a question about a purchase, digital product, or service, we’re here to help.
+1 605-646-0877
Prime Source Marketing LLC
Digital Services & Digital Products